Patient Communication Policy

How the Clinic will contact you:

Phone Calls
Phone calls will be our primary method of contacting you. Depending on the nature, sensitivity and importance of the message, we may attempt to reach you through the various phone numbers you have provided and in some cases, we may attempt to reach you through your emergency contact. On your patient registration form, you will be asked to mark which phone number you prefer to be reached at, please mark this accordingly. Should you require us to remove a phone number from our records, please ask one of our receptionists upon your visit to the Centre. Please note in order to protect your privacy, this must be done in person.

Voicemail
At times, we may be required to leave messages on your voicemail, such as appointment confirmations/reminders, the time and place of a specialist referral or to notify you to book a follow-up appointment. We will, however, leave only very general information on voicemail. Therefore, please ensure that you provide us with the most confidential phone number that you have. During your registration you will be asked to mark which phone number we may leave voicemails on. If one of your phone numbers is not to be used to leave any voicemail whatsoever due to confidentiality reasons, please ask us to remove this phone number from your chart.

Email
The clinic is now using OceanMD, a secure encrypted email system to send emails and book appointments online. If you see an email from "Glazier Medical Centre" (This email address is being protected from spambots. You need JavaScript enabled to view it.), please click the secure link and view the contents as it may contain important information from our office. Our office staff and physicians use reasonable means to protect the security and confidentiality of email information sent and received. However, because of the risks identified, we cannot guarantee the security and confidentiality of email communication. Please speak to your health care provider regarding additional information.

Please note: It is your responsibility to ensure that our Clinic has your most up-to-date contact information, including phone numbers, email address and mailing address and that your voicemail is working. For more information on updating your contact information, please refer to Updating Contact Information.