Glazier Medical Centre shall use reasonable efforts to ensure that this policy and procedures are consistent in supporting those persons with disabilities. Persons with disabilities will be given an opportunity equal to that given to others within the clinic and may use personal assistive devices and/or support persons in the access of services. Employees, when communicating with a person with a disability shall do so in a manner that takes into account the person’s disability.

Glazier Medical Centre respects the dignity and independence of persons with disabilities.

We will use reasonable efforts to ensure that our policy is consistent with the principles of:

Dignity – to allow the person to maintain self-respect and the respect of others
Independence – to allow the person to do things on their own without unnecessary help or interference from others
Integration – to allow the person to benefit from the same services as others, unless an alternate measure is necessary
Equal opportunity – to allow access to our services equal to that given to others.

Background:

The Accessibility for Ontarians with Disabilities Act, 2005 was passed by the Ontario legislature with the goal of creating standards to improve accessibility across the province. This Act determines that providers must deliver service in a way that respects the dignity and independence of people with disabilities. Providers must also integrate services and provide equal opportunities for persons with disabilities to access those services.

Compliance:

1. Establish policies, practices and procedures
2. Train staff
3. Establish a feedback process
4. Document the process

Failure to comply to this policy may result in disciplinary action up to and including termination.

It is our policy to allow people to use their personal assistive devices to access our services.

Assistive Devices Available at our Facility:

• wheelchair ramps at the front entrance
• wheelchair accessible public washrooms on the main level
• wheelchairs for those in need at the front entrance
• automatic doors at front entrance
• elevators on main floor

Support Persons and Service Animals:

• every employee shall allow persons with disabilities to be accompanied by their guide dog or service animal.
• when a service animal is unruly or disruptive (jumping, biting, or other harmful behaviour) an employee may ask the person with a disability to remove the animal from the area. Other reasonable arrangements to provide services to this individual shall be explored.
• persons with disabilities may be accompanied by their support person while accessing services. These support workers must agree to confidentiality and privacy issues. Appropriate behaviour should be expected of a support person.

It is our policy to communicate to the best of our abilities with persons with disabilities ie: we may write or type information for a person who is hearing impaired or deaf.

Unexpected Disruption of Service:

In the event of an unexpected disruption of elevator service a notice will be provided and posted at the front door and at the elevator itself.

Persons with disabilities may contact switchboard to get in touch with their family physician’s office who may make alternate plans in seeing persons with disabilities.

Training:

Every employee shall be trained on the following:

1. purposes of the Accessibility for Ontarians with Disabilities Act, 2005
2. Glazier Medical Centre policy
3. how to interact and communicate with persons with various types of disability
4. how to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog, other service animal or the assistance of a support person
5. how to use equipment available on Glazier Medical Centre’s premises
6. what to do if a person with a disability is having difficulty accessing our services.

 

Feedback:

A form will be provided for persons with disabilities in order to receive feedback regarding our policy and procedures. People will also be able to provide feedback either in person, by telephone, in writing, by email, online, or by any other method. Our website is www.glaziermedical.com. Staff will be notified if a complaint has been received and feedback will be provided to the persons involved within a one week period.

This policy will be posted on our website, and may be made available through other communication methods as necessary and practical. All documents required by the Accessibility Standards for Customer Service are available upon request.

This web site provides general information only. It includes information about our clinic and links to health information on the internet. It does not provide medical advice nor is it a substitute for the advice of a physician. Patients are advised to always consult their physician for any specific information about personal health.

This web site is intended for residents of Ontario, Canada only. Our physicians are licensed to practice in Ontario, Canada only.

This web site does not intend to provide a doctor-patient relationship. There will be no provision of, or undertaking to provide, care or advice by a physician though the use of this web site.

There is no email access to Glazier Medical Centre for medical advice. There will be no response to any such request over the internet for medical advice or prescriptions.

Patients are advised to make an appointment with their physician to address medical concerns. In emergency situations, patients should go to the nearest emergency room or call 911.

Any links to external web sites made from this web page are intended to provide patients with general information only, and patients should discuss this information with their physician. Glazier Medical Centre has no control over these external sites, and take no responsibility or liability for them, or for their accurateness, reliability, safety, or content. Patients should also read the individual disclaimers for these external sites. Patients use this site and others at their own risk, and should always discuss health information with their physician.

Glazier Medical Centre takes no responsibility for damage to any person or property as a result of using this web site. Use this site at your own risk.

Privacy Statement

Glazier Medical Centre is committed to protecting the privacy of our patients and the confidentiality and security of all personal health informaiton with which we are entrusted by our patients.  All transactions involving the use of personally identifiable patient information must be collected, used and stored in a confidential and secure manner, while being available to authorized users for pateint care, administration, education, research and other authorized purposes. 

Personal Health Information Privacy Policy

Glazier Medical Centre has a Privacy Policy which outlines our commitment to collecting, using and disclosing personal health information. Our privacy commitment is based on the following 10 principles.

Accountability

Glazier Medical Centre has identified an Information Privacy Officer who is responsible for managing privacy and confidentiality issues within the clinic.

Identifying Purposes

Personal information is collected within the clinic only for certain, specified purposes. Data is not collected for other purposes unless it is explained and consent is obtained from the patient.

Consent

Patients have the right to determine how their personal health information is used and disclosed.  For most health care purposes, consent is implied as a result of the patient's consent to treatment; however, in some circumstances express consent may be required.  If express consent is sought by Glazier Medical Centre, a patient may choose not to give consent.  If consent is given, a pateint may withdraw consent at any time, but the withdrawal cannot be retrospective.

Limiting Collection

Collection of personal health information is limited to the information required for the purposes identified.

Limiting Use, Disclosure and Retention

Personal health information is only used, disclosed and retained for the purposes identified except where required by law or with the consent of the patient. Personal Information is not kept longer than is required for the purposes identified.

Accuracy

Glazier Medical Centre will take reasonable steps to ensure that information is as accurate, complete and up to date as necessary to minimize the possibility that inappropriate information may be used to make a decision about the individual.  Limitations on the accuracy and completeness of personal health information disclosed will be clearly set out to the recipient where possible. 

Safeguards

Glazier Medical Centre has numerous safeguards in place to ensure that personal health information is protected and only individuals who need to know the information to perform their work duties access personal information. Safeguards are technical, organizational and procedural. Personnel are required to sign a confidentiality agreement.

Openness

A Statement of Information Practices is available to the public that provides a general description of the Clinic's information practices, describes how to contact the Information Privacy Officer, describes how an individual may obtain access to request correction of a record and descrbes how to make a complaint to the Centre and to the Privacy Commissioner of Ontario.

Individual Access

Patients have the right to request access to Glazier Medical Centre’s record of their care. If an individual believes that the information contained in the record is inaccurate, changes may be requested.

Challenging Compliance

Concerns relating to Information Privacy at Glazier Medical Centre can be directed to the Information Privacy Officer.

Third-party Sites

This site contains links to external Web sites. Glazier Medical Centre is not responsible for the privacy practices or the content of any third-party Web site.